Author Archive for the comms dept

WHEN BOSSES RESIGN TO GO

Some years ago, I resigned from a summer job in a bar. I did it by pouring a pint of London Pride over the landlord’s head. To be fair, he’d spat racist remarks in my face first and my reaction…

CREATIVE REVIEW

Souls are being searched. Hands are being wrung.  It’s as if the industry that trades in confidence has had some of its own taken away.  This bout of critical introspection comes courtesy of the Cannes Lions’ Festival of Creativity, where…

MAULED BY A BABY SHEEP

It used to be said that if you owed the bank £500, you had a problem but if you owed the bank £500 million, the banker had a problem.  Since the near collapse of the global banking sector in 2008,…

TAXONOMICS

I lived in San Francisco in the late 1980s. On my first evening in the city, I checked out my new neighbourhood bar. Two things remain with me about that evening. The first was that the barman greeted me by…

BANKING THE OPPORTUNITIES

I can’t imagine any less comfortable a place these days than managing PR for a major UK bank. Checking the press cuttings each morning must be a chore best undertaken only after a hearty breakfast.  If it’s not an IT…

THE DIGITAL WATER COOLER

One of my favourite lines from a CEO, under the cosh from journalists demanding news of impending job losses, was that the company’s most important assets “turned up for work every day on two legs.”  Whether he actually believed it…

IN PRAISE OF PROCESS

You could have heard the wailing and gnashing of PR teeth from here.  Off they’d gone to the South of France in search of awards and recognition.  They schlepped back with little more than a hangover and hurt in their…

DO PRs MAKE GOOD PMs?

Before his elevation to the highest office in the land, David Cameron plied his trade in PR.  He was director of corporate affairs for Carlton, the broadcaster and television production company, between 1994 and 2001. He left to become Member…

MYTHS & LEGENDS

When operating at the tippity top of it’s game, the comms department can find itself in the business of sustaining corporate myths and legends.  Corporate myths are stories fortified through regular re-telling. They usually represent the human face of the…

PRESSING HOME THE MESSAGE

Life for the employee communications team would be much more agreeable if only employees could be insulated from communications not sanctioned by the CEO.  But because life isn’t always fair, employees will occasionally read newspapers, listen to the radio or…