MUSINGS ON COMMUNICATIONS

AN OLYMPIC LEGACY

It was July 2000 and it was bloody hot in Athens.  My employer at the time was a worldwide Olympic Games sponsor and the guy who’s job it was to manage all aspects of the sponsorship was due to retire.…

10 THINGS I HATE ABOUT …

As a rule, I have an allergy to rules. I’m ok with guiding principles and I have three that I try to apply to work and to life generally. The first is to try to do it properly the first…

A NEW DAWN

Sometimes, things are so badly broken that it’s easier to replace or rebuild them than to attempt a repair. This, I think, is where the reputations or brands of many of our major institutions are today.  From banking and big…

WOULD I LIE TO YOU?

Maybe it’s the residue of guilt that comes from growing up in a catholic household but I’ve always struggled with lying. I’m ok with little white lie responses to questions like “do gruffalos really exist,” or “is everything ok with…

WHEN BOSSES RESIGN TO GO

Some years ago, I resigned from a summer job in a bar. I did it by pouring a pint of London Pride over the landlord’s head. To be fair, he’d spat racist remarks in my face first and my reaction…

CREATIVE REVIEW

Souls are being searched. Hands are being wrung.  It’s as if the industry that trades in confidence has had some of its own taken away.  This bout of critical introspection comes courtesy of the Cannes Lions’ Festival of Creativity, where…

MAULED BY A BABY SHEEP

It used to be said that if you owed the bank £500, you had a problem but if you owed the bank £500 million, the banker had a problem.  Since the near collapse of the global banking sector in 2008,…

BANKING THE OPPORTUNITIES

I can’t imagine any less comfortable a place these days than managing PR for a major UK bank. Checking the press cuttings each morning must be a chore best undertaken only after a hearty breakfast.  If it’s not an IT…

THE DIGITAL WATER COOLER

One of my favourite lines from a CEO, under the cosh from journalists demanding news of impending job losses, was that the company’s most important assets “turned up for work every day on two legs.”  Whether he actually believed it…

IN PRAISE OF PROCESS

You could have heard the wailing and gnashing of PR teeth from here.  Off they’d gone to the South of France in search of awards and recognition.  They schlepped back with little more than a hangover and hurt in their…