Tag Archive for customer service

RYANAIR RANT

Like most stories, it started promisingly. In 1985, Ryanair emerged as a plucky upstart destined to shoot holes in the monopolistic, over-priced fuselage of the traditional airlines, a modern day David to poke Goliaths like British Airways and Aer Lingus…

A BLACK WEEK FOR BLACKBERRY

At a time when Apple’s iPhone and Google’s Android handsets are making life particularly difficult for the Blackberry, the last thing manufacturer Research in Motion needed was a service meltdown across Europe, the Middle East, Africa, India and parts of…